Contact Very Customer Service
How to Reach a Person at Very
Verified Contact Information
-
+4 480 011 0000
Customer Service:
-
+44 800 015 1290Identity Theft Team
-
+44 333 566 0291Loans
-
+44 333 000 0064Very Credit Card
Very Emails:
Customer Service
CSR Team, Report Vulnerability
Headquarters
Jobs/ Career
Very Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Very Phone Number
+4 480 011 0000
Average Hold Time
Up to 3 minutes
Most Popular Very Email Address
csr@theverygroup.com
Very Live Agent Availability
80% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Very Customer Service Rating
4.3 out of 5
Call Volume by Day
View full overview ›
Very Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Very Phone Number | +4 480 011 0000 |
| Average Hold Time | Up to 3 minutes |
| Most Popular Very Email Address | csr@theverygroup.com |
| Very Live Agent Availability | 80% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Very Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Account, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Very | First and last name, address or zip code or phone number |
Call Volume by Day
How to Contact Very?
Contact Information
Very Website:
Very Help Center:
Corporate Office Address:
Shop Direct Home Shopping Limited
1st Fl., Skyways House, Speke Rd., Speke
Liverpool,
England
L70 1AB
United Kingdom
Other Info (opening hours):
Mailing Address:
Credit Support Team
Sandringham House, Sandringham Ave.,
Chelmsford, CM92 1LE
Customer Service Hours:
Monday - Friday: 8:00am - 6:00pm
Saturday: 9:00am - 4:00pm
Summary of Very Customer Service Calls
28.9K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Very?
Payments and Charges Question:
- “Make a payment”
- “Trying to make a payment”
- “Payment”
Shipping and Delivery Question:
- “Item not delivered”
- “I think I have given wrong address for my recent order”
- “I haven't received my order”
Account Question:
- “I need my account number to pay my bills”
- “Pay the balance on my account.”
- “Can not get into account”
Request for Information Question:
- “How much It’s the have to spend”
- “About order”
- “To check my balance”
Return/ Replace Question:
- “Store return sent back”
- “Order being returned to sender”
- “Return & payment”
Product/ Service Question:
- “Complain”
- “Buy an bed”
- “Product details”
Activation/ Cancellation Question:
- “Cancellation of order”
- “Placed order but will arrive too late as not in stock need to cancel order and get a full refund as soon as possible please”
- “Cancel”
Refund Question:
- “Refund”
- “I didn’t get my refund”
- “Refund request”
Staff Question:
- “Need to speak to customers service”
- “Customer service”
- “Ned to speak to customers services”
Cards Question:
- “New card. Won't accept”
- “Pin number”
- “Have paid by credit card but also have a PayPal payment pending”
Website/ Application Question:
- “Im on holiday in turkey and cant acess the website to make a payment”
- “I can't order online”
- “O cannot get round your site And Would like toskr A payment”
Employment Question:
- “I want to pay off my balance”
- “Pay off my account”
- “See if I can change the date I pay because I've got a new job and the dates have changed”
Other Question:
- “Honor 400”
- “Isdue”
- “Price and time”
Compare Very Customer Service To
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Very