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Contact Very Customer Service

Very Phone Numbers and Emails

  • +4 480 011 0000

Customer Service:

  • +44 800 015 1290
    Identity Theft Team
  • +44 333 566 0291
    Loans
  • +44 333 000 0064
    Very Credit Card
  • +44 330 100 3245
    Warranty Group Terms and Conditions

Report Fraud:

  • +44 800 068 6903

Accounting/ Billing:

  • +44 800 092 3355
    Account Questions
  • +44 800 092 9042
    Financial Difficulties / Persistent Debt

Claims:

  • +44 800 092 9051

Fundraising/ Donations:

  • +44 800 138 1111
    StepChange Debt Charity

General Info:

  • +44 344 822 4616
Send Message

Very Emails:

Customer Service
CSR Team, Report Vulnerability
Headquarters
Jobs/ Career
Legal
Privacy Inquiries
Media
Affiliates
Report Fraud
creditagreements@shopdirect.com
Credit Agreement
veryapp@shopdirect.com
App Support
network@veryhq.co.uk
securityandprivacy@theeverygroup.com
Security of Privacy
Is this your business?

Very Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Very Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email

  • The best phone number to call Very is 44800110000. 70% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 448000151290.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as Very may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview ›

How to Contact Very?

How to Contact Very?

Very phone number for customer service is 0800-11-00-00. The professional customer care team is ready to assist you with shipping, delivery, personal account and tell you more about current special offers and product updates. The line for general consumer assistance is available Monday through Friday from 8 am to 6 pm and from 9 am to 4 pm on Saturday.
Financial Difficulties / Persistent Debt line can be reached at 0800-092-9042. The line operates Monday through Friday from 8 am to 8 pm and from 8 am to 6 pm on Saturday. If you want to report an identity theft, please call Very customer support team at 0800-0151-290. The team is ready to assist you 7 days a week. The identity theft line operates Monday to Friday from 8 am to 6 pm; from 9 am to 5 pm on Saturday and from 10 am to 6 pm on Sunday.
If you need to get connected with the StepChange Debt Charity, call 0800-138-1111.

Very email address for customer services is csr@theverygroup.com. To reach out to the headquarters via email, please send your message to theverygroup@theverygroup.com. In case you faced an identity theft or would like to report any other kind of fraud, please send your report to customersecurity@theverygroup.com. If you have a problem using the Very app, drop an email at veryapp@shopdirect.com to get tech support.
The corporate legal department can be reached at dpo@theverygroup.com. If you are a media professional seeking to address your media and press inquiries, please get in touch with the PR department at uk-shopdirect@awin.com.

The company is headquartered in Liverpool. Very address is 1st Fl., Skyways House, Speke Rd., Speke, Liverpool, England L70 1AB, United Kingdom. If you need to contact the company by regular mail, send your correspondence to Credit Support Team, Sandringham House, Sandringham Ave., Chelmsford CM92 1LE.

PissedConsumer Club

Contact Information

Very Website:

Very Help Center:

Corporate Office Address:

Shop Direct Home Shopping Limited
1st Fl., Skyways House, Speke Rd., Speke
Liverpool, England L70 1AB
United Kingdom

Other Info (opening hours):

Mailing Address:

Credit Support Team

Sandringham House, Sandringham Ave.,

Chelmsford, CM92 1LE


Customer Service Hours:

Monday - Friday: 8:00am - 6:00pm

Saturday: 9:00am - 4:00pm

More contact details

Very Customer Service Reviews

2.0 / 5
Poor
See all 2.1K reviews
Ranya Mfk
Very efficient
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Happy customer. Will be back!!!*.

100 symbols is too much unless you are unhappy!!!. xxxxx.!!!..,,,?

Jerika Pnp
Contacting customer services
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Very hard to contact a real person at customer services. Tried several numbers
Two no longer recognised,the others where
automatic answer numbers push button 1.2.3 etc. Did another search and found Pissed consumer number, they answered first time and quickly resolved my query.Good service from them, poor from Very, need a way to be able to speak people!

Bernette Xjs
Didn't finish order
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

I was trying to use a £20 voucher you sent me. I was stuck for ages; it wouldn't let me carry on with the order.

Then, when it moved, it had all gone through and didn't give me the chance to use the voucher.

The next day, I tried phoning Very on different numbers you gave for customer services; it kept saying I had dialed a wrong number. I eventually got one that was working and spoke to a very nice man who was very helpful and sorted it all for me.

Bernette Xjs
Didn't finish order

I was trying to use the £20 discount that I was given from you, it would not let me put it on then just said transaction had gone through. It took me ages to get through to you on the phone all the nos that you had given for customer services I could not get through on.

I finally got through to a very nice man who was very helpful and sorted it out for me. I really think you should sort your Customer services nos out.

How Good is Very's Customer Service?

Skarlette Jyz
Skarlette Jyz
Feels Satisfied | Sep 26, 2024

I was very happy with my experience as I sm disabled and he went out of his way to help me amd I'm no longer worried or upset.

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Jackeline Izp
Jackeline Izp
Feels Disappointed | Jul 02, 2024

Not very happy with the delivery company used or communication with customer. My order was cancelled not by me but due to damage in transit. Only found out why cancelled after several phone calls to both delivery and retailer. Can't re-order replacement until account credited and that takes 14 days. Meanwhile I have to wait 14 days approx without washing machine. I am a new customer, not a very good impression, thinking about ordering from another retailer.

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Traevon Enj
Traevon Enj
Feels Disappointed | Apr 12, 2024

All I can say it was a nightmare all I wanted to do was to explain that I could not make payment, through no fault of my own, so if you do not want to speak to your customers I don't want to be one.

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Janice C Zqb
Janice C Zqb
Feels Disappointed | Apr 10, 2024

Absolutely appalling

Read full quote
Tajon Urq
Tajon Urq
Feels Satisfied | Apr 02, 2024

Happy

Read full quote
Saddie Ogr
Saddie Ogr
Feels Satisfied | Mar 24, 2024

Was very helpful.

Read full quote

Summary of Very Customer Service Calls

28.9K TOTAL
CALLS
00:00 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Very?

Payments and Charges Question:

  • “Trying to make a payment”
  • “Payment”
  • “To make a payment”

Shipping and Delivery Question:

  • “Item not delivered”
  • “I think I have given wrong address for my recent order”
  • “I haven't received my order”

Account Question:

  • “Pay the balance on my account.”
  • “Can not get into account”
  • “Chsnge my email address”

Request for Information Question:

  • “How much It’s the have to spend”
  • “About order”
  • “To check my balance”

Return/ Replace Question:

  • “Order being returned to sender”
  • “Return & payment”
  • “Returns not credited”

Product/ Service Question:

  • “Buy an bed”
  • “Product details”
  • “Complaint”

Activation/ Cancellation Question:

  • “Placed order but will arrive too late as not in stock need to cancel order and get a full refund as soon as possible please”
  • “Cancel”
  • “You cancelled my items”

Refund Question:

  • “I didn’t get my refund”
  • “Refund”
  • “Refund request”

Staff Question:

  • “Need to speak to customers service”
  • “Customer service”
  • “Ned to speak to customers services”

Cards Question:

  • “New card. Won't accept”
  • “Pin number”
  • “Have paid by credit card but also have a PayPal payment pending”

Website/ Application Question:

  • “Im on holiday in turkey and cant acess the website to make a payment”
  • “I can't order online”
  • “O cannot get round your site And Would like toskr A payment”

Employment Question:

  • “I want to pay off my balance”
  • “Pay off my account”
  • “See if I can change the date I pay because I've got a new job and the dates have changed”

Other Question:

  • “Difficult financial”
  • “Query”
  • “General Enquirer”

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