Contact Very Customer Service
Very Phone Numbers and Emails
Customer Service:
-
+44 800 015 1290Identity Theft Team
-
+44 333 566 0291Loans
-
+44 333 000 0064Very Credit Card
Very Emails:
How to Contact Very?
Very Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Very Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Very is 44800110000. 70% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 448000151290.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Very may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Very Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Very is 44800110000. 70% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 448000151290.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Very may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Very mainly because of account, shipping and delivery.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Very is csr@theverygroup.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Very Website:
Very Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Credit Support Team
Sandringham House, Sandringham Ave.,
Chelmsford, CM92 1LE
Customer Service Hours:
Monday - Friday: 8:00am - 6:00pm
Saturday: 9:00am - 4:00pm
Very Customer Service Reviews
Lady on phone was lovely and spent a long time helping me out. On line didn't give me an option to post parcel for free.
She confirmed that I was entitled to free postage but said as I was a new customer I had to pay postage first time.
So they could see I was who I said I was. Makes no sense at all.
Ordered 3rd October and today 28th October and no delivery or refund. Customer service same have no idea where my delivery is.
Terrible place to shop online. Avoid at any costs
Item Ordered: Frosted Rose Table Top Xmas Tree 60cm.
Cost Inclusive Of Postage: &27.98
Date Ordered: 28/092024 @9.39
Date Received: 05%10/2024
NO BAUBLES. REQUESTED REFUND RATHER THAN RETURN ITEM.
NO RESPONSE.
TERRIBLE CUSTOMER SERVICE - NONE
Non-professional, zero customer service, transacted the $584 price and mentioned the order was cancelled and no refund.
How Good is Very's Customer Service?
Summary of Very Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Very?
Payments and Charges Question:
- “Payment”
- “Payment queries”
- “I want to know if I can make a minimum payment on my order”
Shipping and Delivery Question:
- “My parcel says delivered but I have not received them”
- “Check why my dress which was ordered on Friday 15th November hasn't arrived”
- “Have not received order”
Account Question:
- “Trying to place a order i can't get into my account”
- “Very account”
- “Problem with account”
Request for Information Question:
- “Talk about my payments”
- “Talk about my account”
- “I need to speak to someone I pay this morning I just had text from u to say to pay very”
Return/ Replace Question:
- “Return itemd”
- “Change of address”
- “Return item”
Product/ Service Question:
- “I ordered a fridge/freezer and when I’ve opened it it is damaged”
- “Problem with delivery”
- “Trying to purchase”
Activation/ Cancellation Question:
- “Cancel order”
- “I want to cancel an order and close my account”
- “Cancelled order”
Refund Question:
- “Refund request”
- “Refund”
- “Refund problem”
Staff Question:
- “Need to speak to customers service”
- “Customer service”
- “Ned to speak to customers services”
Cards Question:
- “New card. Won't accept”
- “Pin number”
- “Have paid by credit card but also have a PayPal payment pending”
Website/ Application Question:
- “Im on holiday in turkey and cant acess the website to make a payment”
- “I can't order online”
- “O cannot get round your site And Would like toskr A payment”
Employment Question:
- “I want to pay off my balance”
- “Pay off my account”
- “See if I can change the date I pay because I've got a new job and the dates have changed”
Other Question:
- “Yes”
- “Order problem”
- “Unhappy with my orders”
Compare Very Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
