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Top Question

Can you stop a phone from been used with serial number and open.

The person I got the phone for is not paying there phone

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Answer:
by #2010149

Unfortunately, Very does not provide any information about if they can stop a phone from being used with a serial number and open it on the company website. Please contact the Very customer care team for assistance. You should be able to reach out to them by phone at 0800 11 ** **. Support is provided:

  • Monday to Friday: 8AM - 6PM;
  • Saturday: 9AM - 4PM.

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Question:
#67301

Do you deliver to Northern Ireland.

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Answer:
by #2009838

According to Very shipping policy they deliver UK-wide. However, their delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

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Question:
#60468

How can I get my refund.

The item says it’s been delivered on 30th December but I did not receive it

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Answer:
by #1970034

According to the Very FAQ page, if your item is showing delivered but you never received, this usually means a card will have been posted to let you know the location of your parcel. Please check the card for details. The item may have been left in the secure delivery location that you suggested as a safe place. Alternatively, the courier may have left the parcel with a neighbour.
You can track your parcel 24/7 via My Account:
  • Select the 'Recent Orders' tab in My Account;
  • Find your order, then click 'Track Parcel' to reveal the latest information on your order status.

If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you directly to their website, where you can track your delivery.

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Question:
#58008

Why my code is not working?Hello, I’m writing because yesterday I received a letter with the code to have 30 pound off but when I try to buy a perfume (THIERRY MUGLER ALIEN 60ML EDP Colour / Size: ONE COLOUR ONE SIZE Quantity: 1 Item Number: KDPPK) this one it says that the code is invalid.Can you please help me ? Is a present I want to buy asap Thank you

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Answer:
by #1960116


According to Very FAQs if you have applied your code and it doesn't work, it might have expired. You may also contact Very customer care team by phone at 0800 11 ** **. They are available Monday to Friday 8am - 8pm, Saturday 8am - 6pm.

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Question:
#41756

Can I put a hold on my account this month.

Am financially struggling this month to make payment. I would prefer contact through Email if pissable. Thank you Kaye Dodds

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Answer:
by #1877866


According to the Very FAQ page, if you ever have a problem in making your payments, you should let the Very company know. The Very Customer Service team representative will help you come up with a plan to manage your account. You should call them on Freephone 0800 092 9042 Monday-Friday 8am-8pm & Saturday 8am-6pm to discuss your options.

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Question:
by Brok Gtd #187470

My order was cancelled by Very. But I am still to receive my money back.

Why does Very not release the money back or authorisation hold in the money back automatically once they cancelled the order? It is annoying and causing a lot of delays as I am still waiting on my refund.

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Question:
by Joncarlos Gsz #186716

Hiw long does it take after returning goods to get money back in my bank acc, as I sent parcel back two weeks ago thanks

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Question:
by Neve D Atn #183080

I haven’t heard from Very since asking about my credit. I have £500 to use, purchased a gaming console but the order got declined. Why isn’t it letting me use my credit?

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Question:
by Jorgeluis Ihk #174591

Im, having trouble. To contact very, changed password still can't log in and I need to speak to someone

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Question:
by Dawn E Rmi #174307

When will I receive my refund. Sent item back 2wks ago.

Terrible customer service. Wnt be shopping here again

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