Very
Very Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Very has a 2.3 star rating from 547 reviews with 45% likely to recommend; rating distribution shows 62% unfavorable and 18% positive. Consumers report medium price level and frequent dissatisfaction, with many seeking refunds and help with exchanges.
Key Takeaways for Future Customers
- Read recent Very reviews before ordering and expect to check delivery tracking closely.
- Be prepared for long waits to reach customer service and pursue refunds persistently.
Negative Feedback / Risk Areas
- Poor customer service and contact difficulties are recurring Very customer complaints.
- Frequent missing or late deliveries, delayed or missing refunds and billing/account errors.
Positive Feedback
Some customers report helpful agents, occasional efficient deliveries and satisfactory resolutions; discounts and privacy are valued.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Very has a 2.3 star rating from 547 reviews with 45% likely to recommend; rating distribution shows 62% unfavorable and 18% positive. Consumers report medium price level and frequent dissatisfaction, with many seeking refunds and help with exchanges.
Key Takeaways for Future Customers
- Read recent Very reviews before ordering and expect to check delivery tracking closely.
- Be prepared for long waits to reach customer service and pursue refunds persistently.
Negative Feedback / Risk Areas
- Poor customer service and contact difficulties are recurring Very customer complaints.
- Frequent missing or late deliveries, delayed or missing refunds and billing/account errors.
Positive Feedback
Some customers report helpful agents, occasional efficient deliveries and satisfactory resolutions; discounts and privacy are valued.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Financial negligence, broken promises, and zero Consumer Duty
- - Internal Nov 2025 email confirms account in good standing.
- - Referred to Moorcroft debt collection.
- - 72-hour resolution promised; investigation ongoing.
I am appalled by the way Very (Shop Direct Finance) treats its customers. Despite providing irrefutable evidence, including their own internal email from November 2025 confirming my account is in good standing, they have wrongly referred me to a debt collection agency (Moorcroft).
Even after escalating this to the Executive Team, I was personally promised a resolution within 72 hours. Instead of fixing their administrative error, they broke that promise and told me to wait another 56 days while they 'investigate.' In the meantime, they are actively damaging my credit file and causing me severe physical distress and health issues due to the stress. This is a blatant breach of the FCA Consumer Duty. They ignore evidence, break promises, and show zero empathy for the harm they cause.
I have already escalated this to the Financial Ombudsman and the CEO. Avoid this company at all costs if you value your credit rating and your health.
- Communication and problem solving
- Lack of customer care
Preferred solution: Compensation for distress and damaging my credit score
User's recommendation: Avoid this company if you value your credit rating and your health
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Still have not received package and when I track it it doesn't shower we're it is,I am very mad!I haven't been able to get ahold of anyone!
- - Charged for a package I never received.
- - No callbacks or tracking; I want contact and a refund or replacement.
What happened was I never received my package. You didn't have a problem taking money out of my account for it, but I still haven't received it.
No, call backs no nothing. When I try to track a it does not show where it is so someone from his company needs to contact me and you give me my money back or send me my product.
If not, I'm gonna write bad reviews.All the time! Be careful Cause they can't even get you your packages.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cheltenham, Gloucestershire
Faulty dryer not even been used
- - Four calls and the issue is not solved; they rang my daughter instead.
- - No call was made to either of us and the service was not up to expectations.
4 phone calls and still not solved promised to ring me 10 mins before they were ringing my daughter because its her that had the dryer out my catalogue no phone call to either of us absolutely disgusting service how are you meant to sort it out if they are not doing what they say they will do
User's recommendation: Never
Poplar, Tower Hamlets
Complain
No customer service at all. You can't contact them.
Nobody answers at all. Fraud on my account and nobody to contact.
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashton-Under-Lyne, Tameside
My 1st order and might be my last order
Dont order from very
Order new fridge freezer. Got told being delivered on the it should be no drivers delivering near me...
- Was 20 cheaper than a different place
- Still waiting
Preferred solution: For them to stick with there word in future
User's recommendation: Be careful when ordering from very
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo reply. Damaged goods arrived
Want goods replaced free of delivery charge as I already paid extra for next day delivery. Please call me to advise.
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use very
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Offered discount with deadline but can't open link to get the code. they won't help till I give them the code !!! The code I can't access !!! won't hrlp
- - I spoke with someone for nearly an hour; time is running out.
- - They should have confirmed eligibility, found the text they sent, and given me the code.
My credit balance of £80 was refunded. Don't give in.
Someone at very, who I was on to for nearly an hour! should have been able to confirm I was eligible, find the text they sent, and give me the code I needed to proceed.
Time is running out to use it, so I could lose a £50 discount!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecent order
I just check my account and some one has orderded a Apple Watch that I wasnt aware off and its telling me I cant cancel my order but I wasnt aware of this
Milton Keynes, Milton Keynes
About the cooker
The customer service operates was very rude and didn't have any knowledge about my enquiry about recycling of my old cooker
User's recommendation: More training
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No verification email
I CANNOT get in touch with Very.
The chat bot is useless, the free phone is only for set problems. Theres no email or phone where you can ask a question or get answers.
User's recommendation: Don’t bother!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy parcel says delivered I’ve tried contacting you but had no response
- - Parcel shows delivered over a week ago, but I haven't received it.
- - I've tried emailing but haven't heard back about my missing Christmas parcel.
My parcel says it's been delivered over a week ago, but I haven't received it. I've been trying to contact you about it.
I've tried emails, but I've not received any messages back.
It's a Christmas present, so I still need it. Please, can someone advise me on what to do?
Direct debit
- - Asked to amend the direct debit; advised no, and bank details not provided.
- - Tried to locate bank details online; training issue noted.
I asked if the dd could be amended.was advised no. Also requested bank details so a bacs payment could be made.
We don't have bank details was the answer given. Tried to tell operator had found bank details online while waiting. Said would pass me to someone else. Advised no.
Training issue with your operator. 20 minutes wasted with your so called service operator
User's recommendation: Make sure that the direct debit setup is correct as unable to be amended.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSays i have 2 accounts same address
- - Two account options appeared at login; Q915**** opens but nothing loads.
- - Q915**** shares the same address, phone, and ext as N0747716.
Good morning
I just logged into my account and as logging in I had 2 account options
Account number Q915**** nothings happened in there and im unsure why this ones open, as it wasn't me. It is all my details address phone number ext the same as my main account with you which is account N0747716 this is the only one I should have?
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo speak to you
Forgot my password found it impossible to change as the site kept repeating the same questions. Phoned to pay and close the account.
User's recommendation: I wouldn’t bother.
Very efficient
Happy customer. Will be back!!!*.
100 symbols is too much unless you are unhappy!!!. xxxxx.!!!..,,,?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContacting customer services
- - Tried several numbers; two unrecognised and others auto-answered.
- - Pissed Consumer number answered first time and resolved my query.
Very hard to contact a real person at customer services. Tried several numbers
Two no longer recognised,the others where
automatic answer numbers push button 1.2.3 etc. Did another search and found Pissed consumer number, they answered first time and quickly resolved my query.Good service from them, poor from Very, need a way to be able to speak people!
About
, ,
Very is a retail company which specializes in sales of fashion products. It was founded in 2009. The headquarters is based in Liverpool, UK. The company offers dresses, sweatshirts, sportswear, swimwear, and many other products for men, women, and kids. It also provides jewelry, toys, and games. Very ships the products across the United Kingdom. Free delivery option is possible. The company accepts returns for exchange and refund within 28 calendar days of the receipt date. Available payment options are Visa, Visa Electron, MasterCard, and Maestro. Order status can be tracked in personal profile on the company website. Customer assistance is provided by email and by phone.
Very is ranked 398 out of 6643 in E-commerce category
UK
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November 2025 was five months ago.
You don't say! What is the point of your comment ?
Do me a favour and read the whole review before you start being too clever. Thanks.
There’s nothing to read. You went from November 2025, in good standing, to April 2026 in collections.
No in between or dates when things started to go south, no “I have proof of payments December through March”, no mention of a request by you asking for another good “account standing” letter to see if not what are their reasons. You go straight to April 2026.
You don’t state anything ;(payments, late payments) that is recent.
If there is nothing to read then please find someone else to annoy. I will explain to you only once even though I dont really want to.
I have a payment confirmation of every single payment I made, there isn't a single missed payment, I haven't received any letter saying that my account is in arrears (because it isn't), not a letter of them passing my account to Moorcroft, no communication from their side. I was making payments on time so I didnt have any reason to worry about my account. Only last week when I tried to order something and my order was cancelled I found out after I called them that my account is with Moorcroft and not Very anymore. When I asked for a reason I was told that they cannot provide me with any information.
It was a shock for me.
I still dont know what is happening because instead of theirs promise that they will sort things out within 72 hours, they suddenly turned around and said that they will reply within 56 days. Hope this will clear out your worries.
Fantastic! Your second comment explains in DETAIL what should have been in your original post.
I’m NOT worried but wondered what the correlation was with no explanation, yet claims of breach of duty being made. Instead of getting defensive, take it as lesson learned that the company’s rep that would have read your post would have had the same questions.