Very
Reviews and Complaints

Hi, a part of order 662787****30 was returned by the Post Office more than a month ago, but the amount has not been deducted from the total order. Could you please help?

Hello Very Team,

I am writing to express my disappointment with my recent experience purchasing an iPad from your online store. As a loyal customer, I have always appreciated Very's commitment to quality and customer service.

However, I encountered significant challenges during my recent purchase.

Despite depositing £255, I had difficulty following the app's instructions and was unexpectedly prompted to deposit additional funds. Regrettably, I received inadequate assistance through the app's customer service chat, as the automated bot could not effectively address my issue.

In today's fast-paced consumer environment, efficient and responsive customer support is paramount. Therefore, I strongly recommend implementing intelligent chat or email support options to resolve customer issues effectively.

This would minimise the need for customers to call your not-friendly, responsive line and keep waiting for hours

I want to emphasise that I have already contacted your senior management to address this issue and expect prompt updates from them. I hope this feedback will be used constructively to enhance the customer experience.

If you require any further details to address this matter, please do not hesitate to contact me.

My order number is OE03438****GB if necessary.

I appreciate your attention and look forward to hearing from you soon.

Regards,

Sergei

I made a payment yesterday it is not showing has been received

It would be helpful to speak to a human being

Your automated system is useless

Ive paid £250 into my account for June 24 but received a text demanding payment for June

WHY ?

I have online banking to prove Ive paid

Sent me a dark grey settee and a light grey armchair. Ordered both matching, but make it very hard to get in touch

They took twice my instalment repayment today. Could please check your system for this payment? I made the payment last night at 11:30 and this morning you took the direct instalment repayment as well.

Beautiful bed

i bought this bed recently and it is a really lovely bed very sturdy and easy to put together ,but has been over shadowed by the delivery team and customer service for Very. I ticked the disposal of bed and mattress option and the delivery date the 15th July.

I was sent an email saying Arrow would give me notice on that day of a time for delivery which would have been great, except on the day before (Sunday morning) i had a knock on the door it was a alone white van man he had my bed and mattress. He left them in my passage way and when i asked him about collection of old bed and mattress he did not have that down for pick up.

So i am left with it . I phoned customer service only to be told by some one that they cant do it now but i can have a refund .The lady was no help at all in fact i thought she was eating whilst talking to me and in the back ground there was laughing and cheering going on like a party really loud .As i said bed was beautiful but the disposal service is terrible so dont bother with ticking the box and if you do dont expect it to be collected and if you call there will be people have a party which is so loud , shocking behaviour for a company

Despite waiting all day, there was no delivery of the appliance, no communication from Arrowxl about the failed delivery of the fridge freezer, apart from a 'satisfaction' survey. This is very ironic.

The poorest communication ever. There is no after-hours customer service available, so it is impossible to find out the circumstances or what happens next.

The help available is automated, so there are no actual answers available. Having taken the day off work for this delivery, for it not to arrive is unacceptable, especially without communication about the failure.

The customer service from Very is basically nonexistent. They will not answer any questions. They make you wait for months to credit you for returns, and in some cases, they do not refund you for returns or talk to you about them.

I am trying to get a return acknowledged. The girl on the desk cannot get to the large order department and neither can I.

It is constantly busy and no use to me. My frustratiion is immense as I need to talk to a human on this issue.

I asked the girl for an email and she gave me an irish email address (.ie) This obviously bounced increasing my frustration.

This is the email I sent to the Ireland office but meant for you.:

Hello I want to keep you informed of a difficult situation I am having with ArrowXL.

The communication with their customer service people is horrendous.

I placed an order with you for two items and only one arrived so I cancelled the whole order.

Now Arrow seem to want to deliver the other item.

I want to make sure that both items are totally cancelled and returned to you.

If ArrowXL can misplace one item in the order it is very likely that they will misplace the whole order.

I need to have a record that these items are being returned and the onus is now on ArrowXL to make that happen.

Thank you

Dr.

Dan Downey PhD

There are two items...T7J7FJulian Bowen Somma Large Window BLACK ONE SIZE

Only one was delivered and has now been picked up by ArrowXL

the other was not delivered and ArrowXL was instructed to return that one to you. The agreed and acknowledged

I now need confirmation from you that both mirrors have been returned an deleted from my account.

I would appreciate a swift reply.

and can you furnish me with an email address that is workable please.

Yours sincerely

Dr Dan Downey PhD

On Sat 25/5 under complaint no 1035**** I was unable to buy a TV for the sum of £323.98, yet, the transaction was sitting in the payments section of my bank account awaiting your collection. Your young lady told me there was nothing she could do to help me.

I therefore rang my bank and countermanded the return of the payment. Your software would not complete the purchase, It then told me it had not taken payment but the payment had gone through to the bank, the software went round and round and wouldn't complete. Feeling brave on Sun 26/5

I attempted to re-buy the TV. The same thing happened, as the software told me it had not taken a payment I tried again.

UREKA the transaction went through. At last. Well done I thought. I checked my Barclaycard and hey presto 2payments had been deducted and were pending.

Problem is the second payment which was virtually automatic with your software didn't encompass the LG10 Discount, please correct both my account and your software. Please contact me 0150756**** once you have resolved your issues.

I do not want at this time to escalate this matter but I will if needed to.. A Addington

I returned a coat I sent it back on the 16 of march Ive got the yodel receipt but you keep saying you have not had it back can you please sort this for me . Thanks mr John parkes

I have not recieved my items from Royal Mail as I paid next day delivery tracking no:

(SM09863****GB)

Ordered a bunk bed NEVER EVER AGAIN would I use very awful from start to finish bed arrived they had sent me two boxes of the bed so received half the bed and two boxes of random wardrobe pieces with clear labelling stating it was a wardrobeso I rang them customer services was awful they said they couldnt just send the missing boxes out and collect the wardrobe I would have to send all 4 packages back to them be issued a refund in 14 days and have to re order all over again and then wait days for it to be re delivered ! They were no help on the phone and to be honest had a very bad attitude from start to finish.

Not only that I paid for the bed in full of my debit card and at first they declined my order before calling me to say actually they would fulfill the order. I rang them again and I re ordered the same bed again the lady I spoke to was completely different she was great and very apologetic but was told they would upgrade to next day delivery for free low and behold the day of delivery I get a text to state it cant be delivered as not all the pieces were at the depot iv now cancelled all the orders so iv now bought 2 beds and have nothing to show for it !!

Im currently awaiting over £650 in refunds and this takes up to 14 days !!! Im lost for words at how this company operates and how its run avoid at all costs !

Hi,

Got the TV yesterday but it is missing the right stand. Looks like the box had been open and tape back, maybe a return.

TV works finer have put it on the wall but want the right stand incase I move it or sell it later.

Thanks

Julian

07802 39****

Account Number: Q547****

Order Number: 663366****28

Order Total: £337.99