Very
Reviews and Complaints

Had to return a faulty item several months after the original purchase, but still within the warranty period. Very had evidently closed my account, apparently due to an application for credit being refused.

No such application was made by me. Despite long calls trying to get a refund for the returned item, each for over 25 mins, still no refund despite assurances the refund would be in 10 working days, and now 3 weeks! Really, really poor service.

I recommend using another company. I have nothing good to say about Very.

I ordered a monitor with next-day delivery, expecting it to arrive in two days, not the next day. However, when I checked my orders on my account, it indicated that the expected delivery date was the 6th, which is three days away, not one or two.

I paid £5.99 for next-day delivery, under the assumption that it would indeed arrive the next day. I was not aware this was not the case until after the order was placed. I need the monitor urgently, which is why I opted for next-day delivery. I cannot wait until the 6th, and even the 5th is pushing it.

I understand that you cannot deliver something the next day if it's not on hand. However, I did not pay £5.99 for next-day delivery for it to actually be three days. This is what I would categorize as a scam and false advertising. Even two-day shipping is not next-day delivery, but three days is unacceptable for a service labeled as next-day delivery.

I have also checked the delivery status and can confirm you've already received it at your center today. Therefore, I cannot comprehend why I won't receive it tomorrow, or at most, in two days.

I ordered a tv which was delivered to my work. I realised it was too big so arranged a collection straight away.

It was collected 2 days later from my work. I have never received a credit and Very say they have no tracking proof of it being returned. Luckily my boss screen shotted the courier collecting it, carrying it out and putting it in his van (registration number captured perfectly). I have spent hours on hold and then been made to forward the photos again.

I've done this 4 times.

I am now going down the official complaints route, Frustrated is an understatement!

I cant get into my account as it keeps saying that it is invalid I do have an account can u please help

I needed to call very has my payment was due unfortunately Im in hospital, however I did get a satisfactory response from your team member, he was very helpful and supportive also sympathetic to my situation, I dont say this lightly but I was actually treated like a real person, many thanks please keep up the good work.

I have been with Very for the last two years or more. I applied for 'Buy Now Pay Later' and they gave me a £600 credit limit.

I was happy because I have three kids and I ordered a few tablets, Amazon Fire Sticks for me and my sisters, and an old-style Nokia phone for my elderly mother, father, and grandmother. I made sure that the orders went through, everything seemed okay. The next day, I went to work. When I came back to log into my Very account to check when my delivery would arrive, there was no order and no credit limit.

When I went to check the order status, I saw that all the items were cancelled by Very and the credit limit was zero. What a rubbish situation!

Hello.i purchased a target tor board put it up and then noticed the bullseye is off center its not something immediately noticeable but the longer you look the more you notice it so why a partial refund? Also i used a code and it says reversed so why cant i use that code again???

I purchased some football boots for my son's birthday. He has worn them twice, and they have started to fall apart. I believe that is unacceptable, given the amount I paid for them.

Item cancelled just under a month a go

Cancelled item 4 times online

Cancelled 3 times over the phone

Still dispatched the item so had to wait for it to be returned

Told all cancelled and refund issues yet still waiting

Rang again 17th March

Told I would get a call back which never happened rang again only after 10 mins to be cut off

Still ongoing

It would be nice to talk to someone who you could actually understand what they are saying

I ordered a Bosch integrated dishwasher from VERY. The dishwasher came up with an error code as soon as it was fitted.

I thought it may have been something I had done, so got a plumber out at a cost of £100 to check everything for me. He checked everything,and it was all ok, however the error code was still showing and my dishwasher not working, after I Had VERY take my old one away. After waiting 30 minutes to speak to someone at VERY customer services, I was told that they don to replace faulty items!!! that I had to order another one in the meantime 'therefore paying for 2 dishwashers'.

They would only collect my dishwasher for a refund. They would also pay no compensation for the plumbing call out, when ultimately it was a fault with the dishwasher.

Their customer service is horredous.

Please give me my items I would be happy just want a chance to prove to you that I will pay what ever I owe you if I had a personal account

Dear Sir/ Madam,

I am writing to complain about a Television that I bought from you. I am also complaining about your customer service agents.

The television is a LG OLED55A16LA 4K ultra.

I purchased this on 27/06/2022. so it is a little over 2 years old. The television cost £699.

The Television turned off suddenly mid watching and will not turn on again. I have followed all the instructions that LG have published online about this problem.

It seems to be a common fault with this brand. If had known that I wouldnt have bought it.

Your customer service agents have been fobbing me off about my rights. Firstly they put me through to LG. They quite rightly passed me back to Very because my contract is with yourselves not LG.

Because the Television is over a year old they said that it was my problem. When I spoke about my rights under the consumer rights act 2015 and the sale of goods act 1979, they went down a different route. I was told to have a TV engineer come out and say what the fault is. Again fobbing me off.

I do not have to do that under the consumer rights act.

However I thought that it might be quicker if I got someone to look at it. No one will come and see my television, saying that its a common fault with LG and it would invalidate any rights that I have under the consumer rights act. Is that why I was advised to do that by your agents? knowing if someone touched my television I would invalidate any rights I had?

So, Under the different rights that I have as a consumer, my television should not stop working after 2 years.

I have been a customer of yourselves for a long time and have spent thousands of pounds with you.

I did not expect to be treat in this way. I am elderlyand disabled. I spend alot of time watching television. I am now reduced to watching on an ipad.

My Virgin media account does not enable me to use all the functions that I can on my television.

It is eye opening looking at reviews for your customer services, 2 out of 5. There are a long list of complaints about your customer service.

I await your reply.

14 Palatine Square

Burnley

BB11 4JF

27/09/2024

Account Number 0556****

Dear Sir/ Madam,

I am writing to complain about a Television that I bought from you. I am also complaining about your customer service agents.

The television is a LG OLED55A16LA 4K ultra.

I purchased this on 27/06/2022. so it is a little over 2 years old. The television cost £699.

The Television turned off suddenly mid watching and will not turn on again. I have followed all the instructions that LG have published online about this problem.

It seems to be a common fault with this brand. If had known that I wouldnt have bought it.

Your customer service agents have been fobbing me off about my rights. Firstly they put me through to LG. They quite rightly passed me back to Very because my contract is with yourselves not LG.

Because the Television is over a year old they said that it was my problem. When I spoke about my rights under the consumer rights act 2015 and the sale of goods act 1979, they went down a different route. I was told to have a TV engineer come out and say what the fault is. Again fobbing me off.

I do not have to do that under the consumer rights act.

However I thought that it might be quicker if I got someone to look at it. No one will come and see my television, saying that its a common fault with LG and it would invalidate any rights that I have under the consumer rights act. Is that why I was advised to do that by your agents? knowing if someone touched my television I would invalidate any rights I had?

So, Under the different rights that I have as a consumer, my television should not stop working after 2 years.

I have been a customer of yourselves for a long time and have spent thousands of pounds with you.

I did not expect to be treat in this way. I am elderlyand disabled. I spend alot of time watching television. I am now reduced to watching on an ipad.

My Virgin media account does not enable me to use all the functions that I can on my television.

It is eye opening looking at reviews for your customer services, 2 out of 5. There are a long list of complaints about your customer service.

I await your reply.

Mrs Amy Bickerstaff